Effective Date: 2 July 2025
Business Name: Tandoori Grill

1. Introduction

Welcome to Tandoori Grill. These Terms and Conditions govern your use of our services, including dine-in, takeaway, and delivery. By placing an order or using any of our services, you agree to be bound by these Terms and Conditions.

2. Ordering and Payment

Orders can be placed in person, by phone, or online through our website or third-party platforms.

All prices are listed in [local currency] and include applicable taxes unless otherwise stated.

Payment must be made in full at the time of ordering.

We reserve the right to cancel or refuse any order due to errors in pricing, availability, or other unforeseen circumstances.

3. Delivery & Takeaway

Delivery times provided are estimates and may vary due to traffic, weather, or other conditions beyond our control.

Customers must provide accurate delivery details. We are not responsible for failed deliveries due to incorrect information.

If no one is available to receive the order at the time of delivery, we reserve the right to retain the payment with no refund.

4. Return & Refund Policy

We aim to serve high-quality and hygienic meals. If there is an issue with your order:

A full refund will be issued for serious issues such as:

Contaminated food (e.g., bugs, flies)

Spilled or damaged food

Foreign objects found in food

Partial compensation (voucher, discount, or replacement) may be provided for:

Cold food

Unpleasant smell

Small portion size

Other minor issues

All complaints must be reported within 2 hours of receiving your order, along with your order number and photo evidence (if applicable).

Refer to our [Refund & Return Policy] for more details.

5. Food Allergies and Dietary Requirements

Please inform us of any food allergies or dietary restrictions before ordering.
Although we take precautions, we cannot guarantee that any dish will be completely free of allergens due to shared kitchen equipment.

6. Use of Website and Digital Services

You agree not to misuse or disrupt our website, ordering system, or online presence.

All content (menus, images, descriptions) is for informational purposes only and may be updated or changed without notice.

7. Limitation of Liability
Tandoori Grill is not liable for:

Delays or issues caused by third-party delivery services

Allergic reactions if dietary information is not provided before ordering

Any indirect, incidental, or consequential damages arising from the use of our services

8. Changes to Terms and Conditions

Tandoori Grill reserves the right to modify these Terms and Conditions at any time.
Any changes will be effective upon posting on our website, and the updated date will be noted at the top of this document.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

📧 Email: customercare@tgrill.nl
📞 Phone: +31 (061) 707-6000
🏠 Address: Deventerweg 16, 3843 GD Harderwijk