At Tandoori Grill, we take great pride in serving fresh, flavorful, and hygienic food. Customer satisfaction is extremely important to us, and we are committed to resolving any issues with your order promptly and fairly.

Full Refund

A full refund will be issued in the following cases:

The food is contaminated (e.g., bugs or insects)

The food is spilled or damaged during delivery

A foreign object is found in the food (e.g., fly, hair, etc.)

Please notify us immediately and provide photo evidence so we can process the refund quickly.

Partial Compensation

For minor concerns such as:

Food is delivered cold

Food has an off smell

Portion is smaller than expected

Minor packaging issues

We may offer a voucher, discount on your next order, or replacement items, depending on the nature of the complaint.

How to Report an Issue

Contact us within 2 hours of receiving your order

Share your order number and clear photos of the issue

Our team will review your request and respond as quickly as possible